All shipments are packaged next day of payment received to insure accuracy on orders. Corals and fish are packaged and sent out between 5:00 pm and 7:00 pm Monday through Thursday.
We offer a Live Arrival Guarantee.
You must be present and sign for your shipment to qualify for our Live Arrival Guarantee. Each shipments is packaged with careful inspection to insure each coral frag is happy and healthy for shipment.
If any of your livestock comes in DOA you must notify us within one business day by email or phone with photos attached.
For any reasons your coral arrives stressed or damaged, we ask that you allow 1-2 weeks for the coral to be evaluated for DOA credit. Many corals bounce back and begin to recover from shipping stress.
DOA credit will be refunded as merchandise credit or applied to your next purchase. Your store credit will be valid for 6 months.
There is no refund on shipping unless the carrier failed to deliver the package on time.
You will be responsible for full invoice if package is not received at the times they are to arrive at your location and left unattended.
FedEx Ground (within the pink area) for a packages up to 8 lbs is $10.
FedEx Ground (within the pink area) for packages between 8-20 lbs is $25.
For locations outside the pink area, Shipping cost on FedEx One Day/Overnight is $50 in most areas.
**FREE Shipping for orders over $300*